Privacy Policy

Last updated: May 2026

OCTANT is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR.

1. Who We Are

OCTANT is a London-based accessories label. We are the data controller for the personal information you provide when purchasing from us. You can reach us at support@maisonoctant.com.

2. Data We Collect

When you place an order or contact us, we may collect:

Name and email address
Delivery address
Payment information (processed securely — we never store card details)
Order history and preferences
Device and browsing data via cookies (see Section 6)

3. How We Use Your Data

We use your data solely to:

Process and fulfil your order
Send order confirmation and dispatch notifications
Respond to customer service enquiries
Send marketing communications — only if you have opted in
Comply with our legal obligations

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Our Technology Partners

Our store is built on Shopify, which acts as our data processor. Shopify processes your order and payment data on our behalf and is bound by strict data protection standards. You can review Shopify's privacy policy at shopify.com/legal/privacy.

We may also use the following tools to operate our business, each bound by their own data protection obligations:

Payment processors (Shopify Payments, Stripe, Klarna)
Shipping and logistics providers
Email delivery services

5. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (subject to legal retention obligations)
Withdraw consent to marketing at any time
Object to certain types of processing
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at hello@octant.co. We will respond within 30 days.

6. Cookies

Our website uses cookies to ensure essential functionality, remember your preferences, and understand how visitors use our site. You can control cookie settings through your browser at any time. Disabling certain cookies may affect your shopping experience.

We do not use third-party advertising cookies.

7. Data Retention

We retain your order data for a minimum of 6 years to comply with UK tax and accounting regulations. Marketing consent data is retained until you withdraw it. You may request deletion of any data not subject to a legal retention obligation.

8. Security

All data transmitted through our store is encrypted using SSL/TLS. Payment processing is handled exclusively by PCI-DSS compliant providers. We do not store full card details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website.

10. Contact

For any privacy-related questions, contact us at support@maisonoctant.com.