Shipping policy

Shipping Policy

Last updated: May 2026

OCTANT straps are produced in small batches, made to order. This page explains everything you need to know about how and when your strap will reach you.

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1. Production Lead Time

Every OCTANT strap is produced after your order is confirmed. Production takes between 6 and 8 weeks from the date of your order confirmation. This is not a delay — it is how we ensure each piece meets our standards.

You will receive an email notification the moment your order is dispatched, including your tracking number.

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2. Delivery Timeframe

Once dispatched, your strap will be delivered within 5 to 7 working days, regardless of your location. We ship worldwide.

All orders include a tracking number so you can follow your shipment in real time.

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3. Free Worldwide Shipping

Shipping is free on all orders, everywhere in the world. No minimums. No conditions.

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4. Our 10-Week Hard Guarantee

If your order has not been dispatched within 10 weeks of your order confirmation, you are entitled to a full refund. No forms, no waiting, no questions. See our Refund Policy for details.

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5. Order Tracking

A tracking link is sent automatically to your email address at the time of dispatch. If you have not received your tracking information within 10 weeks of ordering, contact us at support@maisonoctant.com and we will resolve it immediately.

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6. Contact

For any shipping-related questions, reach us at support@maisonoctant.com.  We respond within 1 business day.